Support

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Quick Start

Taking a screenshot

Press ⌘⇧9 or left-click the menu bar icon. Drag to select an area. Release to capture. Your screenshot appears as a floating window.

Moving & closing screenshots

Drag anywhere on a screenshot to move it. Click once to close it. Pin a screenshot via right-click to prevent accidental closing.

Annotating

Right-click a screenshot and choose a tool from the Edit menu: pencil, circle, square, arrow, or highlight. Press Esc to exit edit mode.

Extracting text (OCR)

Right-click a screenshot and choose "Scan Text (OCR)." Draw a rectangle over the text you want. The text is automatically copied to your clipboard.

Saving & copying

Right-click and choose "Copy to Clipboard" or "Save as File." Saved files include all your annotations at full Retina resolution.

Common Issues

FloatSnap says it needs Screen Recording permission

Go to System Settings → Privacy & Security → Screen Recording and enable FloatSnap. You may need to restart the app after granting permission.

My license key isn't working

Make sure you're pasting the full key with no extra spaces. You need an internet connection for activation. If it still fails, email us with your license key and we'll sort it out.

Screenshots look blurry

This shouldn't happen — FloatSnap captures at native pixel density. If you see blur, email us with your macOS version, display setup (Retina/non-Retina), and a screenshot of the issue.

How do I check for updates?

Right-click the menu bar icon and choose "Check for Updates." FloatSnap also checks automatically in the background.

System Requirements