Get in touch

A real person reads every email. Usually responds within a day.

Email us at

[email protected] or click to compose — pre-filled subject line

What to include

Helps us help you faster. Not required, but it speeds things up:

What you were trying to do
What happened instead
Your macOS version (Apple menu → About This Mac)
The FloatSnap version (menu bar icon → About FloatSnap)

Common reasons people email

License key issue

Activation not working? Include your purchase email and order ID from the Lemon Squeezy receipt — please don’t paste your full license key.

Bug report

Screenshot or screen recording of what went wrong helps a lot.

Feature request

Tell us the problem you’re trying to solve, not just the feature you want.

Refund

14-day free trial usually rules these out, but if something’s genuinely broken just ask. We’ll make it right.

Before you email about a feature or workflow: the Support page covers most common questions — capture, OCR, annotation, permissions, updates. Quick scan there might save us both a round trip.